Ceramista Privacy Policy
Effective Date: May 5, 2025
www.ceramista.com
At Ceramista, we value your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website or interact with our services.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, shipping and billing addresses, payment details (processed securely via third-party payment providers).
- Account Information (if applicable): Username, password, order history.
- Business Information: Company name, tax ID, job title (for trade accounts).
- Technical Data: IP address, browser type, device type, pages visited, time spent on site, and other analytics data.
Cookies and Tracking Technologies: Used to enhance user experience and analyze website performance. See our Cookie Policy for details.
2. How We Use Your Information
We use your data to:
- Process and fulfill orders
- Respond to inquiries and provide customer service
- Manage your account and preferences
- Improve our website and marketing efforts
- Send transactional and promotional emails (you may opt out anytime)
Prevent fraud and comply with legal obligations
3. Sharing Your Information
We do not sell your personal information. We may share it with:
- Service providers (e.g., payment processors, shipping partners, email marketing platforms)
- Analytics providers like Google Analytics
Law enforcement if required by law or to protect Ceramista’s rights
4. Your Rights
Depending on your location, you may have rights including:
- Access to your personal data
- Correction of inaccurate data
- Deletion of your data (“right to be forgotten”)
- Opt-out of marketing communications
- Data portability
To exercise your rights, email us at [email protected].
5. Data Retention
We retain your information only as long as necessary for legal, contractual, and business purposes. You can request deletion of your account or data at any time.
6. Security
We implement industry-standard security measures (SSL, encryption, secure payment gateways). However, no method is 100% secure, and we cannot guarantee absolute data protection.
7. Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect personal data from minors.
8. International Visitors
If you are accessing our site from outside the U.S., your data may be transferred to and processed in the U.S. By using our site, you consent to this transfer.
9. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with a revised effective date.
10. Contact Us
If you have questions or concerns about your privacy, please contact:
